Cancellation Policy

We kindly ask all clients to read and understand our booking policy before making an appointment. This helps us manage our schedule effectively and provide the best possible care for every pet. Bookings Appointments must be booked in advance. Please ensure all details provided (pet information, contact details, etc.) are accurate. New clients may be asked to complete a Booking Form form before their first visit. Deposits A deposit may be required to secure your booking. Deposits are non-refundable but can be transferred if sufficient notice is given for rescheduling. Cancellations & Rescheduling We require at least 1 weeks’ notice (adjust to your preference) to cancel or reschedule an appointment. Late cancellations or missed appointments may result in a cancellation fee or loss of deposit. Late Arrivals Please arrive on time for your appointment. If you are more than 10minutes late, we may need to shorten or reschedule your session to avoid delays for others. No-Shows Clients who fail to attend without notice may be required to prepay in full for future appointments. Health & Safety Please inform us of any medical conditions, behavioural issues, or special requirements your pet may have. We reserve the right to refuse service if a pet is unwell, aggressive, or poses a safety concern. Payments A deposit will secure your booking upon booking time, We will collect the remainder of the payment the day before the service start. We accept cash, card, bank transfer and payment via website. Emergency Contact Please ensure we have an up-to-date emergency contact in case we need to reach you during your pet’s stay or appointment. Please ensure that your emergency contact is someone who is going to be available to come and help me if needed.