Returns & Refunds Policy
Last updated: 4 September 2026
We hope you and your dog love your Womack’s Doggie Delights order. If something isn’t right, please contact us and we’ll be happy to help.
This policy applies to physical products purchased through our website. Pet-care services and bookings are covered by their separate cancellation terms.
Cancelling an Online Order
You may cancel most online product orders within 14 days of receiving them without providing a reason.
Please email miabandy@womacksdoggiedelights.co.uk within 14 days of delivery, quoting your order number and the products you wish to return.
After notifying us, you must send the eligible products back within a further 14 days.
If your order has not yet been dispatched, please contact us as soon as possible. Where possible, we will cancel it and issue a full refund.
Return Conditions
Returned products must be handled only as much as reasonably necessary to inspect them, in the same way that you would examine an item in a shop.
Where possible, products should be returned unused, clean and in their original packaging. We may reduce the refund if an item has been used, damaged or handled beyond what was reasonably necessary to inspect it.
For hygiene and safety reasons, we cannot accept change-of-mind returns for:
-
Opened or unsealed dog treats, food or edible products
-
Opened grooming, dental or pet-care products where the seal has been broken
-
Products contaminated with pet hair, dirt or odours
-
Personalised or specially made products
-
Perishable products that are liable to deteriorate rapidly
These exclusions do not apply where a product is faulty, damaged, unsafe or incorrectly supplied.
How to Make a Return
Please do not send a product back before contacting us.
Email miabandy@womacksdoggiedelights.co.uk with:
-
Your name
-
Your order number
-
The product you wish to return
-
Your reason for returning it
-
Photographs where the product is damaged, faulty or incorrect
We will confirm whether the product is eligible for return and provide the correct return address and instructions.
Some accessories are dispatched directly by our fulfilment partners, so the correct return address may differ between products. Please do not return an item to the address shown on its parcel unless we have instructed you to do so.
Returns are accepted by post. Please obtain proof of postage and package the product securely.
Return Postage
For change-of-mind returns, the customer is responsible for the return postage cost.
If an item is faulty, damaged, not as described or incorrectly supplied, Womack’s Doggie Delights will cover the reasonable return cost or provide suitable return instructions.
We do not charge a restocking fee.
Faulty, Damaged or Incorrect Products
Please contact us as soon as possible if your order arrives damaged, faulty, unsafe or different from what you ordered.
Include photographs of the product and packaging where possible. We will offer an appropriate replacement, refund or other remedy in accordance with your UK consumer rights.
Customers generally have a 30-day right to reject goods that are faulty, not of satisfactory quality, unfit for purpose or not as described.
Further legal rights may continue after this period.
Refunds
Eligible refunds will be issued to the original payment method within 14 days of receiving the returned product or receiving evidence that it has been sent back, where applicable.
If you cancel and return your entire eligible order, we will also refund the cost of our standard delivery option. Additional costs paid for express or upgraded delivery are not refundable beyond the cost of standard delivery.
Your bank or payment provider may take additional time to display the refund in your account.
Exchanges
We do not currently offer direct exchanges for change-of-mind returns. Please return the eligible product for a refund and place a new order for the required item.
If we supplied an incorrect or faulty item, please contact us so we can arrange the appropriate solution.
Purchases Made in Person
The 14-day change-of-mind cancellation period applies to online orders. Products purchased at The Big Shop or at one of our pop-ups can only be returned for a change of mind at our discretion.
Your statutory rights regarding faulty, unsafe or incorrectly described products are not affected.
Contact Us
For all returns and refund enquiries, contact:
Womack’s Doggie Delights
Email: miabandy@womacksdoggiedelights.co.uk
Telephone: 07754 077705
Nothing in this policy limits or excludes your statutory rights under UK consumer law.